Terms + Conditions


When you purchase something from our store, we collect the personal information you give us such as your Name, Address and Email Address, in order to provide you the best possible service.

With your consent, we hold this information to send you emails and keep you updated with regards to new products and specials. If you would like to opt out of this service, please contact us anytime at hello@cocolou.com.au. We will not provide your personal information to any third party, unless we are required to by law or with your consent.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application, However Coco Lou the Label retain all rights to this information. Your data is not used, it is merely stored by Shopify on our behalf, through their secure server behind a firewall.

PAYMENTS

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

However, If you choose to use PayPal, Coco Lou the Label cannot view and does not store any of your credit card details. For more information in relation to PayPal Privacy Policies, Please visit www.paypal.com.au

AFTERPAY

Yes Babes, You can now Buy Now & Pay Later at Coco Lou the Label when you select Afterpay in the checkout, you’ll get what you want, right now (we’ll ship the order straight away), and you’ll pay it off over 4x fortnightly payments and there’s no interest!! Does it get better than that ? We don’t think so!

You Can:

Use Afterpay on any order up to $1000

All orders are shipped straight away!

Pay it off over 4 fortnightly payments

No interest… at all!* + Instant approval

Things to keep in mind:

You must to have a Mastercard or Visa card

You must be 18 years or older

You need to be living in Australia

If you miss a payment, you will be charged additional fees 

For more information about Afterpay and their Terms please click HERE

CURRENCY

As an Australian based brand, all our credit card transactions are processed in $AUD.

COOKIES

We use Google Analytics and Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use our website.

TIME

Coco Lou the Label is a Queensland based Brand, Therefore all references to time made on this site and social media channels is Australian Eastern Standard Time (AEST).

COMPETITIONS

All Entrants must have an Australian postal address. All entrants must be following @cocolou_thelabel. The winner must get in contact with @cocolou_thelabel via direct message within 48 hours of the announcement or will forfeit their prize to a redraw. Winner will be announced 14thof November 2018 at 5pm. For each friend tagged, they must be a different account as well as the entrant following @cocolou_thelabel. This promotion is in no way sponsored, endorsed or administered by or associated with Instagram. Entrants must understand that any information provided to @cocolou_thelabel will not be forwarded onto any other social media platform. The information an entrant provides will only be used for the purpose outlined in these Terms and Conditions.

Any questions, comments or complaints should be directed to hello@cocolou.com.au.

CHANGES TO TERMS & CONDITIONS/ PRIVACY POLICIES

You may view the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the above information should be sent to us at hello@cocolou.com.au.